Terms of service

Welcome to our online store. These Terms of Service govern your use of our website and the purchase of products from us.

By accessing our website or placing an order, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website.

These Terms are subject to applicable South African law, including the Consumer Protection Act 68 of 2008 (CPA) and the Electronic Communications and Transactions Act 25 of 2002 (ECTA). Nothing in these Terms limits any consumer right that cannot lawfully be excluded.

1. ABOUT OUR STORE

We operate an online skincare store serving customers in South Africa.

Our products are offered for personal skincare use. Product information, descriptions, images and prices are provided to help customers make informed purchasing decisions.

2. PRODUCTS AND PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, photographs, ingredients, sizes and other product information displayed on our website are accurate and up to date.

Product packaging, appearance and colours may vary slightly from images shown on the website.

Customers should read product descriptions and ingredient information before purchasing and should follow the instructions supplied with the product.

Skincare products may affect individuals differently. We do not guarantee that a particular product will produce a specific cosmetic or skincare result.

3. SKINCARE AND ALLERGIES

Customers are responsible for reviewing product ingredients before use and considering any known allergies, sensitivities or other personal circumstances.

If you have a known allergy, sensitive skin, are pregnant or breastfeeding, or have a medical skin condition, consult an appropriate healthcare professional before using a new skincare product where appropriate.

Discontinue use if irritation or an adverse reaction occurs and seek appropriate medical advice if necessary.

Our products are cosmetic/skincare products and are not intended to diagnose, treat, cure or prevent disease unless expressly stated otherwise.

4. PRICES

All prices displayed on our website are in South African Rand (ZAR), unless otherwise stated.

We may change product prices from time to time. A price change will not affect an order that has already been accepted, except where correction of an obvious pricing error is required by applicable law.

Shipping charges are shown separately at checkout where applicable.

5. ORDERS

When you place an order, you are making an offer to purchase the selected products.

An order is subject to product availability, successful payment and acceptance of the order by us.

We reserve the right to refuse or cancel an order where permitted by law, including where there is an obvious pricing or product information error, suspected fraudulent activity, or insufficient stock.

If we are unable to fulfil an accepted order because the product is unavailable, we will notify you and provide any remedy or refund required by applicable law.

6. PAYMENT

Payment must be successfully completed through the payment methods made available at checkout.

You agree to provide accurate and complete information necessary to process your order.

We do not store or have access to your full payment card details where payment is processed through a third-party payment provider.

7. SHIPPING AND DELIVERY

We currently deliver within South Africa.

The standard delivery fee is R79 unless otherwise stated at checkout.

Our estimated delivery period is generally 4–7 business days after the applicable order processing and fulfilment period.

Delivery times are estimates and may be affected by circumstances outside our reasonable control, including courier delays, public holidays, severe weather, incorrect delivery information or other unforeseen events.

You are responsible for providing an accurate delivery address and contact information.

For further information about returns, cancellations and refunds, please refer to our Return & Refund Policy.

8. DELIVERY RISKS AND RECEIPT OF ORDERS

You should inspect your order when it is delivered.

If your order arrives damaged, incorrect or incomplete, please contact us as soon as reasonably possible and provide your order number and relevant photographs or other information.

Nothing in these Terms limits any rights or remedies available to you under applicable South African consumer law.

9. RETURNS, CANCELLATIONS AND REFUNDS

Returns, cancellations, exchanges and refunds are handled according to our Return & Refund Policy.

Our Return & Refund Policy forms part of these Terms of Service.

Nothing in our policies limits consumer rights that apply under the CPA, ECTA or other applicable law.

10. INTELLECTUAL PROPERTY

All content on this website, including text, product descriptions, photographs, graphics, logos, designs, page layouts and other materials, is owned by or licensed to us unless otherwise stated.

You may not reproduce, copy, modify, distribute, sell or commercially exploit our website content without our prior written permission, except where permitted by law.

11. ACCEPTABLE USE

You agree not to:

- Use the website for unlawful purposes.
- Attempt to gain unauthorised access to the website or its systems.
- Interfere with the operation or security of the website.
- Submit false, misleading or fraudulent information.
- Use the website to distribute malicious software or harmful material.
- Copy or reproduce website content without permission.

We may restrict or terminate access to the website where reasonably necessary because of unlawful, fraudulent or abusive use, subject to applicable law.

12. THIRD-PARTY SERVICES

Our store may use third-party service providers, including payment processors, courier companies, hosting providers, technology providers and other service providers.

Third-party services may have their own terms and privacy policies.

We are not responsible for independent acts or omissions of third-party service providers, except where liability cannot lawfully be excluded or limited.

13. WEBSITE AVAILABILITY

We aim to keep our website available and operating properly, but we do not guarantee that the website will always be available, uninterrupted or free from errors.

We may temporarily suspend or modify the website for maintenance, updates, security reasons or other operational requirements.

14. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, we will not be responsible for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control.

Nothing in these Terms excludes or limits liability or consumer rights where such exclusion or limitation is prohibited by South African law.

15. EVENTS OUTSIDE OUR CONTROL

We will not be responsible for delays or failures caused by circumstances reasonably beyond our control, including natural disasters, severe weather, strikes, interruptions to transport services, courier disruptions, power or telecommunications failures, government actions or other similar events.

Where such an event affects your order, we will take reasonable steps to communicate with you and address the situation.

16. CHANGES TO THESE TERMS

We may update these Terms of Service from time to time.

The updated version will be posted on our website with the applicable update date.

Changes will not remove or reduce consumer rights that have already arisen under applicable law.

17. GOVERNING LAW

These Terms of Service are governed by the laws of the Republic of South Africa.

Any dispute will be dealt with in accordance with applicable South African law and the consumer protections available under that law.

18. CONTACT US

If you have questions about these Terms of Service, your order, our products or our policies, please contact us using the contact details provided on our website.

By placing an order through our website, you acknowledge that you have had an opportunity to review these Terms of Service and the other applicable store policies.