Shipping policy

SHIPPING POLICY

We currently offer delivery within South Africa.

1. SHIPPING DESTINATION

We currently ship orders to addresses within South Africa only.

We do not currently offer international shipping.

2. SHIPPING FEE

Standard Delivery: R79

The applicable delivery fee will be shown at checkout before you complete your purchase.

3. ORDER PROCESSING

Orders are processed after successful payment and order confirmation.

Please allow 1–3 business days for order processing before your order is handed over for delivery.

Processing times may vary slightly during periods of high order volume, public holidays or other circumstances outside our reasonable control.

4. DELIVERY TIME

Once your order has been processed and handed over for delivery, standard delivery generally takes 7–14 days after dispatch.

Delivery times are estimates and may vary depending on your delivery location, courier availability, public holidays, weekends, weather conditions and other circumstances outside our reasonable control.

The delivery estimate displayed at checkout may provide a more specific delivery window for your order.

5. ORDER TRACKING

Once your order has been shipped, tracking information will be provided where tracking is available.

You can use the tracking information to follow the progress of your delivery.

6. DELIVERY DELAYS

Although we aim to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances outside our control.

These may include:

- Courier delays
- Public holidays
- Severe weather
- Incorrect or incomplete delivery information
- High delivery volumes
- Unforeseen logistical or operational issues

If your order is significantly delayed, please contact us with your order number so that we can assist you.

7. DAMAGED OR INCORRECT ORDERS

Please check your order when it arrives.

If you receive a damaged, incorrect or incomplete order, contact us as soon as reasonably possible and provide:

- Your order number
- Your name and contact details
- A description of the issue
- Clear photographs of the product and packaging where applicable

We will assess the issue and provide an appropriate remedy in accordance with applicable South African consumer law.

8. DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate delivery address and contact information.

Incorrect or incomplete delivery information may result in delays or additional delivery arrangements, subject to applicable law.

9. DELIVERY AND RETURNS

Delivery charges and return costs are handled in accordance with our Return & Refund Policy and applicable South African consumer law.

For information about cancellations, returns, exchanges and refunds, please refer to our Return & Refund Policy.

10. CONTACT US

If you have questions about your delivery or shipping, please contact us using the contact details provided on our website.

Please include your order number when contacting us about an existing order.